Purchase conditions

ARTICLE 1: SCOPE OF APPLICATION

These General Terms and Conditions of Sale (hereinafter referred to as 'the GTCS') apply to all sales of products by the Public Institution of the Réunion des musées nationaux et du Grand Palais des Champs-Elysées (hereinafter referred to as 'GrandPalaisRmn') to any professional customer whose registered office is located within a member state of the European Union (hereinafter referred to as 'the Customer'), with the exception of all orders for the manufacture of products, which are subject to specific general terms and conditions of sale.

Placing an order implies the Customer's full and unreserved acceptance of these GTCS, to the exclusion of any other document such as a leaflet, or catalogue issued by GrandPalaisRmn, which are for information purposes only. Any condition to the contrary, and in particular any general or specific condition opposed by the Customer, shall not prevail over these GTCS, unless formally accepted in writing by GrandPalaisRmn, regardless of the time at which it may have been brought to its attention.

ARTICLE 2: ORDERING TERMS AND CONDITIONS

2.1- Prerequisites

All orders are subject to:

- The prior opening of a Customer account on pro.boutiquesdemusees.fr (hereinafter 'the Website')
- A minimum purchase of 300 euros excluding VAT and after discounts

GrandPalaisRmn reserves the right to refuse any order that does not meet this minimum requirement.

2.2- Placing an order

Orders are placed by the Customer on the Website or by email (pro.boutiquesdemusees@grandpalaisrmn).
All orders are followed by an order confirmation email sent by GrandPalaisRmn. The order is considered firm and final upon receipt of the order confirmation email by the Customer.
No final order may be cancelled or modified by the Customer and is binding on the latter.
Any quote generated by the Customer on the Website from their shopping basket does not commit GrandPalaisRmn to any order or to the availability of the items included in the quote/basket.
The benefit of the order is personal to the Customer and may not be transferred by the Customer to a third party without the consent of GrandPalaisRmn.

ARTICLE 3: DELIVERY

3.1 - Products delivered

GrandPalaisRmn reserves the right to modify its products, as well as the models appearing in its leaflets, catalogues and on the Website, without prior notice and at any time, without any obligation to modify products previously delivered or currently being ordered.

3.2 - Delivery - Terms and conditions

For all orders over 900 euros excluding VAT and after discounts, delivery is made DDP (Delivered Duty Paid - Incoterms® 2020): GrandPalaisRmn covers packaging and transport as well as related costs and taxes to the destination address.
For all orders under 900 euros excluding VAT and after discounts, GrandPalaisRmn delivers the products to the destination address but charges the Customer for the full delivery costs.
Products are delivered within 10 working days of the order confirmation email being sent. The Customer can track the progress of the delivery using a tracking number provided by email.

3.3- Delivery - Risks

The products are transported at the risk of GrandPalaisRmn, subject to verification by the Customer of the good condition of the products at the time of delivery. Delivery is confirmed by the Customer's signature on the transport document (waybill/CMR). The transfer of responsibility and risks to the Customer takes place as soon as the Customer signs the transport document.
It is the sole responsibility of the Customer to receive the products, to check whether the transport contract has been correctly executed and, if not, to take all appropriate measures to preserve its right of recourse against the carrier. In the event of damage or loss during transport, it is the Customer's responsibility to make all necessary observations on the transport document, then to confirm their claims in writing to the carrier within the legal time limit and in accordance with the applicable terms and conditions, and to inform GrandPalaisRmn by email within three (3) working days.
In case of non-compliance with this procedure, potential consequences will be solely the responsibility of the Customer.

3.4 - Delivery delays

Delivery delays of less than twenty (20) working days do not entitle the Customer to cancel the sale or refuse the goods.
If the order has not been delivered within 30 working days from the date of the order confirmation email, for any reason other than force majeure, the sale may be cancelled at the request of either party. In any event, delivery within the deadline can only take place if the Customer is up to date with their obligations to GrandPalaisRmn, regardless of the reason.
Any delay in delivery shall not give rise to any withholding, compensation, penalty or damages, notwithstanding the existence of any contrary clause in the Customer's terms and conditions of purchase and/or logistics specifications.

3.5 - Receipt of delivery - Quantitative and qualitative inspection

> It is the Customer's responsibility to check that the products delivered comply with the order in terms of quantity and quality. For products sold in packages, the weights and measurements at the time of dispatch shall be deemed to be the quantities delivered. In this regard, the Customer shall notify GrandPalaisRmn (pro.boutiquesdemusees@grandpalaisrmn.fr ) in writing of any non-compliance with the order within the following time limits from the date of delivery of the order:

- Three (3) working days to notify any quantitative non-conformity by providing photographic evidence of the incorrect quantity
- Thirty (30) working days to notify any qualitative non-conformity by providing photographic evidence and any justification demonstrating the existence of the non-conformity

> If the Customer fails to notify any non-compliance within the specified period and/or fails to provide the required supporting documents, the delivery will be considered as accepted by the Customer, and no valid claim may be made after this period.

> After verification of the alleged non-compliance and, where applicable, inventory check:

- In the event of a partial delivery, GrandPalaisRmn shall either issue a credit note corresponding to the price(s) of the product(s) concerned, to be applied to the corresponding invoice, or correct the invoice (with the Customer issuing a new purchase order) to include the missing item(s) in the quantity, as soon as reasonably possible
- In the event of a proven quality defect, GrandPalaisRmn will issue a credit note corresponding to the price of the product(s) concerned, to be applied to the corresponding invoice, or replace the product(s) concerned

> Any return of products by the Customer requires the prior written consent of GrandPalaisRmn. Products must be returned in their original, unused packaging, to the following address: GARONOR EST, Bâtiment 22, quais 141/142, 3 rue Anatole Sigonneau, 93150 Le Blanc-Mesnil, FRANCE.

> In the event of rejection of delivery and/or unjustified return, i.e. outside the conditions specified above, no credit note will be issued, and no refund or exchange will be made.

> In any event, unless otherwise provided by law, GrandPalaisRmn's liability shall be limited to the invoiced value of the products concerned, to the exclusion of any other compensation (penalty, withholding, compensation or damages), notwithstanding the existence of any contrary clause in the Customer's terms and conditions of purchase and/or logistics specifications.

ARTICLE 4: RETENTION OF TITLE

GrandPalaisRmn retains ownership of the products sold until full payment for the order has been received. The sale of the products is subject to retention of title within the meaning of Articles 2367 et seq. of the French Civil Code.
GrandPalaisRmn may exercise its rights under this retention of title clause for any of its claims on all of its products in the Customer's possession and may, as such, take them back or claim them as compensation for any unpaid invoices, without affecting its right to terminate current sales.
The Customer may not use the delivered products or transfer ownership of them as security. In the event of the opening of insolvency or liquidation proceedings and in the absence of cash payment, any orders in progress will be automatically cancelled and GrandPalaisRmn reserves the right to reclaim the products in stock.
These provisions do not prevent the transfer to the Customer, upon delivery, of the risks of deterioration of the products sold and any damage they may cause.

ARTICLE 5: PRODUCT PRICES, DELIVERY COSTS AND ORDER AMOUNT

Products are supplied at the prices indicated on the Website at the time of ordering. Prices are net excluding tax and, for orders over 900 euros excluding VAT and after discounts, delivery costs are included. The total amount of the order is the final net price excluding tax, expressed in euros.

For any online order less than 900 euros excluding VAT and after discounts, delivery costs will be charged in addition. Delivery costs are specified on the Website when the order is placed. They include packaging, transport and insurance costs and, more generally, all costs and taxes incurred or due until the final receipt of the products by the Customer.

ARTICLE 6: INVOICING AND PAYMENT

6.1- Invoicing

An invoice shall be issued by e-mail to the Customer for each firm order following shipment of the order. The invoice will also be made available on the Customer's online account.

6.2- Payment terms

Payment shall be made exclusively in euros and within 30 days of the invoice date: either by cheque made payable to the « Agent Comptable du GrandPalaisRmn » and sent to the Accounting Agency, Réunion des musées nationaux et du Grand palais des Champs-Elysées, 254-256, rue de Bercy - 75577 Paris cedex 12 - France, or by credit card, or by bank transfer to the following account:

The Customer may not demand a discount for cash payment.
Payment shall only be considered effective once it has been definitively credited to GrandPalaisRmn's account.

6.3- Delay - Default of payment

> Delay of payment

In the event of late payment, GrandPalaisRmn may suspend all orders in progress. Any amount not paid by the due date shown on the invoice shall result in:

- The application of late payment penalties equal to three times the legal interest rate; these penalties are payable without any reminder being necessary
- And the payment of a fixed compensation of 40 euros for recovery costs; this compensation is payable without affecting the Seller's right to reimbursement of all additional recovery costs incurred
Without affecting the foregoing, the Customer shall be liable for all direct and indirect damages, material or immaterial, suffered by GrandPalaisRmn as a result of any delay in payment, including partial payment

> Default of payment

In the event of default of payment, 48 hours after formal notice has remained unsuccessful, GrandPalaisRmn may automatically terminate the order, without affecting its other rights and remedies (application for summary recovery of the goods, damages, etc.). The termination shall apply to the order in question and also to all previous unpaid orders, whether delivered or in the process of being delivered and whether or not payment is due. Any sums due for other deliveries, or for any other reason, shall become immediately payable if GrandPalaisRmn does not opt to terminate the corresponding orders.

Under no circumstances may payments be suspended or subject to any compensation without the prior written consent of GrandPalaisRmn. Any partial payment shall first be applied to the non-preferential part of the debt, then to the sums that are longest outstanding.

6.4 - Guarantee or payment requirements

GrandPalaisRmn reserves the right, at any time, depending on the risks involved, to set a limit on each Customer's overdraft and to require certain payment terms or guarantees. This will be the case, in particular, if there is a change in the Customer's capacity, in their professional activity, (or, if the Customer is a company, in the person of its directors or its corporate form), or if the transfer, lease, pledge, or contribution of its business has an adverse effect on the Customer's creditworthiness.

ARTICLE 7: WARRANTIES - LIABILITY

7.1- Legal compliance and product safety

GrandPalaisRmn undertakes to deliver products that comply with the requirements of French law and European Union law applicable to them and guarantees that it will comply with the compliance and safety obligations incumbent upon it under the said regulations. This warranty does not exempt the Customer, as a distributor, from fulfilling its own legal obligations of information, due care and vigilance with regard to product compliance and safety.
In particular, for any resale of products outside France, it is the Customer's responsibility to ensure in advance that the resold products and their labelling comply with the applicable regulations in the territory of resale.
In the event of non-compliance of a product with regulations and/or applicable standards relating to the substantial qualities of a product, or if the Customer considers or has reason to believe that a product is dangerous, the Customer shall immediately inform GrandPalaisRmn by email and, where necessary, take all appropriate measures (i.e. information, withdrawal and recall from consumers).

7.2- Warranty against hidden defects

GrandPalaisRmn warrants the products against hidden defects (in materials, design or manufacture) within the meaning of Articles 1641 et seq. of the French Civil Code under the following conditions:

- Any complaint must be made by the Customer within a period of two years from discovery of the defect. No claim may be validly made after this period
- To be enforceable against GrandPalaisRmn, any complaint must be sent to GrandPalaisRmn in writing, either by registered letter to the following address: GrandPalaisRmn - Direction Commerciale & Marketing - Service Diffusion Externe, 254-256, rue de Bercy, 75577 Paris Cedex 12, FRANCE, or by e-mail with acknowledgement of receipt to the following address: Pro.boutiquesdemusees@grandpalaisrmn.fr. The date of dispatch shall be deemed binding between the parties.
- It is the Customer's responsibility to provide proof of the defect
- In the event of a proven defect, GrandPalaisRmn shall replace the product(s) concerned at its own expense or issue a credit note corresponding to the price of the product(s) concerned, to be deducted from the corresponding invoice
- Any return of products by the Customer requires the prior written consent of GrandPalaisRmn. Any product returned without this prior consent will not give rise to a credit note, refund or replacement and will be held at the Customer's expense. Products must be returned in their original, unused packaging to the following address: GARONOR EST, Bâtiment 22, quais 141/142, 3 rue Anatole Sigonneau, 93150 Le Blanc-Mesnil, FRANCE
- The Customer shall not be entitled to any refund or replacement of the product(s) concerned in the event of normal wear and tear of the product, abnormal use or misuse of the products by the Customer, contrary to the recommendations or guidelines of GrandPalaisRmn, lack of maintenance or negligence by the Customer
- In any event, unless otherwise provided by law, GrandPalaisRmn's liability shall be limited to the invoiced value of the products concerned, to the exclusion of any other compensation

7.3 - Force majeure

GrandPalaisRmn shall not be held liable for any failure to perform its obligations resulting from a case of force majeure beyond its control. It includes, but it is not limited to, total or partial internal or external strikes, blockages of transport or supply channels for any reason whatsoever, fires, natural disasters (storms, floods, destruction by lightning, etc.), pandemics and health crises, governmental or legal restrictions, blockages of telecommunications, including networks and in particular the Internet, cases of war (declared or undeclared), riots, insurrections or the use by a State or terrorist group of weapons of any kind disrupting the provision of the service, cases of import or export problems, lockouts or shortages.

ARTICLE 8: RESALE OF PRODUCTS

The Customer resells the products in its own name, at its own risk and expense. He undertakes to hold himself out to all third parties, customers and co-contractors as an independent trader, bearing the risks of his own business activities. It is the Customer's responsibility to market the products in compliance with applicable laws and regulations and to bear sole responsibility for them in his capacity as a professional seller.
The Customer undertakes to ensure that GrandPalaisRmn products are identifiable as products designed and/or manufactured by GrandPalaisRmn. In general, the Customer undertakes to take all necessary measures to avoid any risk of confusion between products designed and/or manufactured by GrandPalaisRmn and those of third parties.

ARTICLE 9: DISTINCTIVE ELEMENTS AND INTELLECTUAL PROPERTY

9.1 - Distinctive elements

The Customer is not authorised to use, reproduce and/or represent the distinctive features of GrandPalaisRmn (the names, logos and trademarks of GrandpalaisRmn; including "Rmn", "Rmn-Grand Palais", "Grand Palais" or "Grand Palais Rmn") or any other sign or trademark affixed to the product or its packaging without the prior written authorisation of GrandPalaisRmn.
As an exception to the above, the Customer is authorised to use the distinctive features of GrandPalaisRmn for reference purposes (indication of the product's origin) provided that such use complies with GrandPalaisRmn's visual identity guide and does not create confusion for the public between the Customer and GrandPalaisRmn.

9.2 - Unauthorised reproduction - packaging

Any unauthorised reproduction, adaptation, alteration and/or use of the products sold by GrandPalaisRmn and/or the trademarks under which these products are marketed shall expose the infringer to civil and/or criminal penalties. The Customer shall also be liable to such penalties in the event of sourcing products from third parties that are the result of counterfeiting and/or unfair competition. Packaging bearing the GrandPalaisRmn's trademark may only be used for its products and may under no circumstances be used for products other than its own.

ARTICLE 10: PERSONAL DATA

For order management and customer relations, GrandPalaisRmn and the Customer are required to share personal data of their respective employees/agents.

GrandPalaisRmn and the Customer acknowledge that they each act in this context as data controllers for the operations they perform on the data transmitted or collected (purposes and means) on their own behalf and independently of the other Party. They undertake to process the said data in accordance with European Regulation No. 2016/679/EU of 27 April 2016 on the protection of personal data and the amended French Data Protection Act of 6 January 1978 (hereinafter collectively referred to as 'the Applicable Regulations').

In this respect, the Customer undertakes to process the personal data transmitted by GrandPalaisRmn in accordance with the principles and obligations set out in the Applicable Regulations, and in particular to:

- Comply with the principles of legitimate and proportionate use of personal data
- Process the data transmitted solely for the purposes specified in this article and ensure that such processing is carried out by its authorised departments or by third-party subcontractors designated by it
- Only retain such data for the period(s) strictly necessary for the purposes pursued and specified in this article and delete it
- Take all technical and organisational measures to ensure compliance with the applicable principles of personal data protection, including data security and confidentiality, and ensure that its staff comply with regulations mentioned above
- In the event of transfer of such data to third-party subcontractors, ensure that such subcontractors comply with the Applicable Regulations

The Customer is informed that:

- GrandPalaisRmn collects and processes the data necessary to manage the customer account and execute orders placed, defend its interests (in the event of an audit, complaint and/or dispute) and, if the Customer's employee/agent has not objected, send the Customer's newsletter and commercial offers to the Customer's professional email address
- All information relating to the processing carried out by GrandPalaisRmn on the personal data of the Customer's employees and agents is specified in its data protection policy available at the following URL: https://www.grandpalais.fr/fr/politique-de-protection-des-donnees-caractere-personnel

ARTICLE 11: JURISDICTION - DISPUTES

These GTCS are subject to French law. Any dispute relating to the validity, interpretation and/or execution of these GTCS, even in the event of third-party proceedings or multiple defendants, shall fall within the exclusive jurisdiction of the Paris Commercial Court.

ARTICLE 12: FINAL PROVISIONS

The fact that GrandPalaisRmn does not invoke any of the provisions of these GTCS at a given time shall not be interpreted as a waiver of its right to invoke any of said conditions at a later date.
In the event that any provision of these GTCS is declared null and void or ineffective, it shall be deemed unwritten without invalidating these GTCS or altering the other provisions, unless the provision declared null and void or ineffective is essential and decisive.

These GTCS are written in French and English. In the event of any contradiction, the provisions written in French shall prevail over those in the English version.

ARTICLE 1: SCOPE OF APPLICATION

These General Terms and Conditions of Sale (hereinafter referred to as 'the GTCS') apply to all sales of products by the Public Institution of the Réunion des musées nationaux et du Grand Palais des Champs-Elysées (hereinafter referred to as 'GrandPalaisRmn') to any professional customer whose registered office is located outside of the European Union (hereinafter referred to as 'the Customer'), with the exception of all orders for the manufacture of products, which are subject to specific general terms and conditions of sale.

Placing an order implies the Customer's full and unreserved acceptance of these terms and conditions of sale, to the exclusion of any other document such as a leaflet or catalogue issued by GrandPalaisRmn, which are for information purposes only. Any condition to the contrary, and in particular any general or specific condition opposed by the Customer, shall not prevail over these GTCS, unless formally accepted in writing by GrandPalaisRmn, regardless of the time at which it may have been brought to its attention.

ARTICLE 2: ORDERING TERMS AND CONDITIONS

2.1- Prerequisites

All orders are subject to:

- The prior opening of a Customer account on pro.boutiquesdemusees.fr (hereinafter 'the Website').
- A minimum purchase of 300 euros excluding VAT and after discounts.
GrandPalaisRmn reserves the right to refuse any order that does not meet this minimum requirement.

2.2- Placing an order

Orders are placed by the Customer on the Website or by email (pro.boutiquedemusees@grandpalaisrmn.fr)
All orders are followed by an order confirmation email sent by GrandPalaisRmn. The order is considered firm and final upon receipt of the order confirmation email by the Customer.
No final order may be cancelled or modified by the Customer and is binding on the latter.
Any quote generated by the Customer on the Website from their shopping basket does not commit GrandPalaisRmn to any order or to the availability of the items included in the quote/basket.
The benefit of the order is personal to the Customer and may not be transferred by the Customer to a third party without the consent of GrandPalaisRmn.

ARTICLE 3: DELIVERY

3.1- Products delivered

3.2- Delivery - Terms and conditions

Delivery shall be carried out EXW (Ex Works - Incoterms® 2020) by direct delivery of the products to the Client or to the carrier appointed by the Client at GrandPalaisRmn's warehouse. The products shall be made available for collection within ten (10) business days following the dispatch of the order confirmation email.
Address of the warehouse: GARONOR EST, Bâtiment 22, quais 141/142, 3 rue Anatole Sigonneau, 93150 Le Blanc-Mesnil, France
The Client shall be informed of such availability by email. The Client undertakes to take delivery of the products, or to have the products taken delivery of by its carrier:
- within fifteen (15) days from receipt of such notice; and
- in accordance with the terms specified in such notice (opening days and hours, place of collection, and any requirement to schedule an appointment).

Failing collection of the products by the Client within the prescribed period, the sale shall be automatically terminated pursuant to Article 1657 of the French Civil Code, without prejudice to GrandPalais's right to claim compensation for any loss(es) suffered

3.3- Delivery - Risks

Where the products are made available at the warehouse, the transfer of liability and risk to the Client shall take place upon signature by the Client of the transport document.

3.4- Delays in availability

Delay in availability of less than twenty (20) working days do not entitle the Customer to cancel the sale or refuse the goods.
If the order has not been delivered within 30 working days from the date of availability of the Products, for any reason other than force majeure, the sale may be cancelled at the request of either party. In any event, delivery within the deadline can only take place if the Customer is up to date with their obligations to GrandPalaisRmn, regardless of the reason.
Any delay in availability shall not give rise to any withholding, compensation, penalty or damages, notwithstanding the existence of any contrary clause in the Customer's terms and conditions of purchase and/or logistics specifications

3.5- Receipt of delivery - Quantitative and qualitative inspection

> It is the Customer's responsibility to check that the products delivered comply with the order in terms of quantity and quality.For products sold in packages, the weights and measurements at the time of dispatch shall be deemed to be the quantities delivered. In this regard, the Customer has the following time limits from the date of delivery of the order to inform GrandPalaisRmn in writing (pro.boutiquesdemusees@grandpalaisrmn.fr) of any non-compliance with the order:

- Three (3) working days to notify any quantitative non-compliance by providing photographic evidence of the incorrect quantity and a proof of the delivery date
- Thirty (30) working days to notify any qualitative non-compliance by providing photographic evidence and any justification demonstrating the existence of the non-compliance and a proof of the delivery date

> After confirming the alleged non-compliance and, where applicable, inventory check:

- In the event of a partial delivery, GrandPalaisRmn shall either issue a credit note corresponding to the price(s) of the product(s) concerned, to be credited to the corresponding invoice, or shall correct the invoice (with the Customer issuing a new purchase order) to include the missing item(s) in the correct quantity as soon as reasonably possible.
- In the event of a proven quality defect, GrandPalaisRmn will issue a credit note corresponding to the price of the product(s) concerned, to be credited to the corresponding invoice, or will replace the product(s) concerned.

> Any return of products by the Customer requires the prior written consent of GrandPalaisRmn. Products must be returned in their original, unused packaging, to the following address: GARONOR EST, Bâtiment 22, quais 141/142, 3 rue Anatole Sigonneau, 93150 Le Blanc-Mesnil, FRANCE.

> In the event of refusal of delivery and/or unjustified return, i.e. outside the conditions specified above, no credit note will be issued, and no refund or exchange will be made.

> In any event, unless otherwise provided by law, GrandPalaisRmn 's liability shall be limited to the invoiced value of the products concerned, to the exclusion of any other compensation (penalty, withholding, compensation or damages), notwithstanding the existence of any contrary clause in the Customer's terms and conditions of purchase and/or logistics specifications.

ARTICLE 4: RETENTION OF TITLE

GrandPalaisRmn retains ownership of the products sold until full payment for the order has been received, The sale of the products being subject to retention of title within the meaning of Articles 2367 et seq. of the French Civil Code.

GrandPalaisRmn may exercise its rights under this retention of title clause for any of its claims on all of its products in the Customer's possession and may, as such, take them back or claim them as compensation for any unpaid invoices, without prejudice to its right to terminate current sales.

The Customer may not use the delivered products or transfer ownership of them as security. In the event of the opening of insolvency or liquidation proceedings and in the absence of cash payment, any orders in progress will be automatically cancelled and GrandPalaisRmn reserves the right to reclaim the products in stock.

These provisions do not prevent the transfer to the Customer, upon delivery, of the risks of deterioration of the products sold and any damage they may cause.

ARTICLE 5: PRODUCT PRICES, DELIVERY COSTS AND ORDER AMOUNT

Products are supplied at the prices indicated on the Website at the time of ordering.
Prices are net excluding tax and include product packaging and packing (except for special packaging and packing, which are invoiced separately).
The total amount of the order is the final price expressed in euros. It is net, excluding tax.

ARTICLE 6: INVOICING AND PAYMENT

6.1- Invoicing

All confirmed orders will be invoiced and sent to the Customer by email once the order is ready for collection or dispatch, as applicable. The invoice will also be available in the Customer's online account

6.2- Payment terms

Payment shall be made exclusively in euros within 30 days of the invoice date, either by credit card or by bank transfer to the following account:

The Customer may not demand a discount for cash payment.
Payment shall only be considered effective once it has been definitively credited to the account of GrandPalaisRmn

6.3- Delay - Default of payment

> Delay of payment

In the event of late payment, GrandPalaisRmn may suspend all orders in progress. Any amount not paid by the due date shown on the invoice shall result in:

- The application of late payment penalties equal to three times the legal interest rate; these penalties are payable without any reminder being necessary;
- And the payment of a fixed compensation of 40 euros for recovery costs; this compensation is payable without without affecting the Seller's right to reimbursement of all additional recovery costs incurred.
Without affecting the foregoing, the Customer shall be liable for all direct and indirect material and immaterial damages suffered by GrandPalaisRmn as a result of any delay in payment, including partial payment.

> Default of payment

In the event of default of payment, 48 hours after formal notice has remained unsuccessful, GrandPalaisRmn may automatically terminate the order as of right, without affecting its other rights and remedies (application for summary recovery of the goods, damages, etc.)The termination shall apply to the order in question and also to all previous unpaid orders, whether delivered or in the process of being delivered and whether or not payment is due. Any sums due for other deliveries, or for any other reason, shall become immediately payable if GrandPalaisRmn does not opt to terminate the corresponding orders.
Under no circumstances may payments be suspended or subject to any compensation without the prior written consent of GrandPalaisRmn. Any partial payment shall first be applied to the non-preferential part of the debt, then to the sums that are longest outstanding.

6.4- Guarantee or payment requirements

GrandPalaisRmn reserves the right, at any time, depending on the risks involved, to set a limit on each Customer's overdraft and to require certain payment terms or guarantees. This will be the case in particular if a change in the Customer's capacity, in their professional activity (or, if the Customer is a company, in the person of its directors or its corporate form) or if a transfer, lease, pledge or contribution of its business has an adverse effect on the Customer's creditworthiness.

ARTICLE 7: WARRANTIES - LIABILITY

7.1- Legal compliance and product safety

GrandPalaisRmn undertakes to deliver products that comply with the requirements of French law and European Union law applicable to them and guarantees that it will comply with the compliance and safety obligations incumbent upon it as a manufacturer under the said regulations. This warranty does not exempt the Customer, as a distributor, from fulfilling its own legal obligations of information, due care and vigilance with regard to product compliance and safety.
In particular, for any resale of products outside France, it is the Customer's responsibility to ensure in advance that the resold products and their labelling comply with the applicable regulations in the territory of resale.
In the event of non-compliance of a product with regulations and/or applicable standards relating to the substantial qualities of a product, or if the Distributor considers or has reason to believe that a product is dangerous, the Distributor shall immediately inform GrandPalaisRmn by email and, where necessary, take all appropriate measures (i.e. information, withdrawal and recall from consumers).

7.2- Warranty against hidden defects

GrandPalaisRmn warrants the products against hidden defects (in materials, design or manufacture) within the meaning of Articles 1641 et seq. of the French Civil Code under the following conditions:

- Any complaint must be made by the Customer within a period of two years from discovery of the defect. No claim may be validly made after this period.
- To be enforceable against GrandPalaisRmn, any complaint must be sent to GrandPalaisRmn in writing, either by registered letter to the following address: GrandPalaisRmn - Direction Commerciale & Marketing - Service Diffusion Externe254-256, rue de Bercy, 75577 Paris Cedex 12, FRANCE, or by e-mail with acknowledgement of receipt to the following address: Pro.boutiquesdemusees@grandpalaisrmn.fr. The date of dispatch shall be deemed binding between the parties.
- It is the Customer's responsibility to provide proof of the defect.
- In the event of a proven defect, GrandPalaisRmn shall replace the product(s) concerned at its own expense or issue a credit note corresponding to the price of the product(s) concerned, to be deducted from the corresponding invoice.
- Any return of products by the Customer requires the prior written consent of GrandPalaisRmn. Any product returned without this prior consent will not give rise to a credit note, refund or replacement and will be held at the Customer's expense. Products must be returned in their original, unsuedpackaging to the following address: GARONOR EST, Bâtiment 22, quais 141/142, 3 rue Anatole Sigonneau, 93150 Le Blanc-Mesnil, FRANCE
- The Customer shall not be entitled to any refund or replacement of the product(s) concerned in the event of normal wear and tear of the product, abnormal use or misuse of the products by the Customer, contrary to the recommendations or guidelines of GrandPalaisRmn, lack of maintenance or negligence on the part of the Customer.
In any event, unless otherwise provided by law, GrandPalaisRmn 's liability shall be limited to the invoiced value of the products concerned, to the exclusion of any other compensation.

7.3- Force majeure

GrandPalaisRmn shall not be held liable for any failure to perform its obligations resulting from a case of force majeure beyond its control. It includes but it is not limited to, total or partial internal or external strikes, blockages of transport or supply channels for any reason whatsoever, fires, natural disasters (storms, floods, destruction by lightning, etc.), pandemics and health crises, governmental or legal restrictions, blockages of telecommunications, including networks and in particular the Internet, cases of war (declared or undeclared), riots, insurrections or the use by a State or terrorist group of weapons of any kind disrupting the provision of the service, cases of import or export problems, lockouts or shortages.

ARTICLE 8: RESALE OF PRODUCTS

The Customer undertakes to ensure that GrandPalaisRmn products are identifiable as products designed and/or manufactured by GrandPalaisRmn. In general, the Customer undertakes to take all necessary measures to avoid any risk of confusion between products designed and/or manufactured by GrandPalaisRmn and those of third parties.

ARTICLE 9: DISTINCTIVE ELEMENTS AND INTELLECTUAL PROPERTY

9.1- Distinctive elements

The Customer is not authorised to use, reproduce and/or represent the distinctive features of GrandPalaisRmn (the names, logos and trademarks of GrandPalaisRmn, including 'Rmn', 'Rmn-Grand Palais', 'Grand Palais' or 'Grand Palais Rmn') or any other sign or trademark affixed to the product or its packaging without the prior written authorisation of GrandPalaisRmn.
As an exception to the above, the Customer is authorised to use the distinctive elements of GrandPalaisRmn for reference purposes (indication of the product's origin) provided that such use complies with GrandPalaisRmn's visual identity guide and does not create confusion in the mind of the public between the Customer and GrandPalaisRmn.

9.2- Unauthorised reproduction - packaging

ARTICLE 10: PERSONAL DATA

For order management and customer relations, GrandPalaisRmn and the Customer are required to share personal data of their respective employees/agents.

- Comply with the principles of legitimate and proportionate use of personal data;
- Process the data transmitted solely for the purposes specified in this article and ensure that such processing is carried out by its authorised departments or by third-party subcontractors designated by it;
- Only retain such data for the period(s) strictly necessary for the purposes pursued and specified in this article and delete it.
- Take all technical and organisational measures to ensure compliance with the applicable principles of personal data protection, including data security and confidentiality, and ensure that its staff comply with the above-mentioned regulations;
- In the event of transfer of such data to third-party subcontractors, ensure that such subcontractors comply with the applicable Regulations;

The Customer is informed that:
- GrandPalaisRmn collects and processes the data necessary to manage the customer account and execute orders placed, defend its interests (in the event of an audit, complaint and/or dispute) and, if the Customer's employee/agent has not objected, send the Customer's newsletter and commercial offers to the Customer's professional email address.
- All information relating to the processing carried out by GrandPalaisRmn on the personal data of the Customer's employees and agents is specified in its data protection policy available at the following URL:
- https://www.grandpalais.fr/fr/politique-de-protection-des-donnees-caractere-personnel

ARTICLE 11: JURISDICTION - DISPUTES

These GTC are subject to French law. Any dispute relating to the validity, interpretation and/or execution of these GTCS, even in the event of third-party proceedings or multiple defendants, shall fall within the exclusive jurisdiction of the Paris Commercial Court.

ARTICLE 12: FINAL PROVISIONS

The fact that GrandPalaisRmn does not invoke any of the provisions of these GTC at a given time shall not be interpreted as a waiver of its right to invoke any of said conditions at a later date.

In the event that any provision of these GTCS is declared null and void or ineffective, it shall be deemed unwritten without invalidating these GTCS or altering the other provisions, unless the provision declared null and void or ineffective is essential and decisive.

These GTCS are written in French and English. In the event of any contradiction, the provisions written in French shall prevail over those in the English version.

Last updated on September 30, 2026

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